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The domain name www.vintagebynihal.com (“Website”) is a site operated by Nihal Textiles, a company incorporated under laws of India with our registered office at Jaipur Rajasthan, India. Pin -302004 (“Company/ NIHAL TEXTILES”).
vintagebynihal.com takes privacy protection of their customers very seriously. We operate on the highest standards in this regard because we value the trust you have a place in us. We strive to ensure that we treat all information provided by you with the highest diligence and integrity.
Through this document, we wish to make you feel safe and comfortable while using our website. We want to make you fully aware of certain data/information that we will be collecting from you so that you feel confident sharing that particular information with us.
Please note-: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this policy periodically.
1. Customer/User Data
For an enhanced shopping experience, we may require you to provide us with certain identifiable information about you which may not be limited to name, phone number, and postal address. We use this information to contact or identify you.
Here are the types of data we may collect and how we may use them-
Personal details
This will include your-
We collect this data when you create an account on our website, make a purchase or contact us.
Log data-
When you visit our websites, your browser sends us information called as “log data” which includes-
Cookies-
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our website to give you better shopping experience.
You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.
How we use your personal data
In general, we use your personal information to improve our products and services, to communicate with you, to offer you personalized services and to amp up the security of our website. We will be making calls and sending SMS through a third-party platform. With your information we sought your consent to receive promotional / confirmation calls on the number shared, and such calls and SMS would be coming from a third party platform.
Improving our services-
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits.
Contacting you-
Subject to your prior expressed consent for using our services, we may use personal data to send you marketing communications in relation to Vintagebynihal.com owned products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out anytime you want.
For safety and security-
We use personal data to verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.
2. Disclosure of user data
We may employ third-party companies and individuals due to the following reasons:
We want to inform our website users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalfs such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, fulfilling customer orders, data analytics, providing customer service, and conducting customer research and satisfaction surveys. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. Unfortunately, the transmission of information over the internet is not completely secure and no method of electronic storage is 100% secure and reliable, and hence we cannot guarantee absolute security.
Once we receive your information, we utilize commercially reasonable procedures and security features to prevent unauthorized access.
We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place. We are not responsible for the content of linked sites or any use of the sites. This privacy statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately so that we will be able to do necessary actions.
We may periodically change this privacy statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. We expect most such changes to be minor. Any non-material changes will take effect immediately upon posting of an updated Privacy Statement.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected]. If you do not agree with our privacy policy, please refrain from using our website any further.
(Due to current situations we are operating with limited staff, there might be delay in responses your patience is highly appreciated)
Please note that vintagebynihal or its employees will never send any payment link or ask for sensitive information like VPA-UPI related, User ID, PIN, Internet Banking passwords, Card details, CVV No, OTP, etc, through phone/SMS/email or any manner. Please be educated and never share such details to anyone.
We at Vintage by Nihal, understand the importance of delivering your products in the finest condition and on time. Therefore, we have partnered with some of the most reputed courier partners like BLUE DART AND DHL in this country to seamlessly deliver your products in the best possible duration.
A) How does the delivery process work?
B) What is the estimated delivery time?
We religiously aim to ship the products within 1-3 working days, however with the current COVID situation few order shipments might take longer than usual. In few cases there might be some delays due to dependencies at various levels like customized products. Furthermore, we diligently ship orders throughout the week including weekends and public holidays.
Please note- During festivals, adverse weather conditions or political crisis, your shipment may get further delayed due to dependency on courier companies. We ensure you that we will try our best to have product delivered to you in the best time and we truly appreciate your patience.
A) Do you provide shipping all over the India?
Yes.
B) Which locations do you ship your products?
We ship throughout India so you can receive your order in any corner of the country within the confines of your home.
C) What are the different shipping options you provide?
We provide express shipping option through BLUE DART.
D) Are there any shipping charges?
YES, We charge a nominal shipping fee Starting from INR 100 across India which will be added at the payment page before completing the purchase.
E) Do you provide Cash on Delivery method?
Yes, we do. You can pay in cash for your order when the product reaches your home.
F) How are orders packaged?
We go an extra mile to make sure you receive your order in top-notch condition. Each item is wrapped in sturdy packaging so that it stays free from any physical damage. So far, Vintage by Nihal has received minimal complaints about damaged items due to packaging.
G) Can I modify the shipping address of my order after it has been placed?
In case, your product is already shipped then we will not be able to change shipping address as our courier partners charge a lot for this. In case of emergency kindly contact us through Email.